Ensure Maximum Uptime
of Your EV Charging Network
Our dedicated team continues to support installed Nidec EV charging infrastructure
We are committed to the long-term performance and reliability of your network with expert maintenance, remote diagnostics and field service. — so you can focus on your core business with confidence.
Maintaining Peak Performance Will not Slow You Down.
Managing electric vehicle charging infrastructure requires ongoing expertise, dedicated resources and the ability to respond quickly when issues arise. Nidec's structured service model is built to keep your existing infrastructure running at peak efficiency — reliably supported throughout its operational lifecycle by the same team that knows it best.
Your Turnkey Maintenance Solution Components
Nidec support services combine OEM expertise, advanced monitoring tools, and field-proven operational processes to ensure dependable infrastructure performance.
Remote Support & Diagnostics
Leveraging the power of Nidec's By Your Side (BYS)
Technical Help Desk
We provide immediate troubleshooting guidance when urgent issues arise.
Expert Onsite Service
We manage the dispatch of certified technicians and genuine replacement parts
Training
We offer optional, role-specific training modules
Flexible Service Plans
Designed to Match Your Needs
Every Nidec charging solution comes with a comprehensive Standard Warranty (The standard warranty is not described on this page. For warranty details, please refer to the dedicated warranty documentation or contact our support team). To further enhance your operational security and performance, Nidec offers flexible, subscription-based support levels: Remote, Business, Plus, and Premium. Compare the features below to determine the ideal plan based on your requirements for response times, preventive care, extended coverage, remote monitoring integration (Nidec BYS), and uptime guarantees.
| Service | Standard | Business | Plus | Premium | Remote Support | |
|---|---|---|---|---|---|---|
| SW and Connectivity |
Charger Connect (OCPP Integration) |
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| SW & FW updates (safety, bug fixing) |
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| Nidec local configuration tool | ||||||
| Nidec BYS (Remote monitoring and configuration) |
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| Support | Onsite Commissioning | |||||
| Hotline | 08:00 - 17:00 CET | 08:00 - 17:00 CET | 08:00 - 17:00 CET | 24h * 7 availability | 08:00 - 17:00 CET | |
| Remote Technical Support – callback |
Best effort | NBD | 4 hrs after first ticket is raised | 4 hrs after first ticket is raised | NBD | |
| Preventive Maintenance (1 per year) |
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| Onsite Support | Best effort | 5 Business Days after ticket is raised | 2 Business Day after ticket is raised | 1 Business Day after ticket is raised | ||
| Parts | Spare parts delivery | Best effort | 5 Business days | NBD+1 | NBD | |
| Extended Warranty |
Total warranty | Extend by year Up to 5yrs |
Extend by year Up to 5yrs |
Min. 3yrs Up to 5yrs |
Min. 3yrs Up to 5yrs |
Extend by year Up to 5yrs |
| Training | Operation training | |||||
| Technical training 2 days |
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|
Option
Included
|
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Supported by the Nidec eMobility Experts
Global leader in Power Conversion
We provide a responsive partnership
Sophisticated remote monitoring tools
Experience in demanding fields
Focus on meeting uptime requirements
All-in-one DC Chargers
Instant Power, Charge Faster, Do More
Distributed Charging Solutions
Revolutionizing Mobility with Power Units, Dispensers, and Infrastructure
Battery integrated Chargers
Insufficient Power? Our battery-integrated solutions keep your EV charged for the journey
