Ensure Maximum Uptime
of Your EV Charging Network
Lifecycle service solutions designed to keep your infrastructure available, efficient and profitable.
Ensure peak performance and unmatched reliability for your Nidec EV charging network. Focus on your core business while our dedicated experts provide comprehensive support and maintenance tailored exactly to your operational needs. Reduce costly downtime, optimize your maintenance budget, and deliver a seamless charging experience for your users.
Maintaining Peak Performance Will not Slow You Down.
Managing electric vehicle charging infrastructure is complex and time-consuming. Unexpected issues, routine upkeep, ensuring optimal performance, and minimizing downtime require dedicated resources and expertise.
Nidec provides a structured, proactive service model that ensures your charging ecosystem remains efficient, reliable, and fully supported throughout its lifecycle. Our turnkey approach minimizes operational burden while maximizing infrastructure uptime.
Your Turnkey Maintenance Solution Components
Nidec support services combine OEM expertise, advanced monitoring tools, and field-proven operational processes to ensure dependable infrastructure performance.
Remote Support & Diagnostics
Leveraging the power of Nidec's By Your Side (BYS)
Technical Help Desk
We provide immediate troubleshooting guidance when urgent issues arise.
Expert Onsite Service
We manage the dispatch of certified technicians and genuine replacement parts
Training
We offer optional, role-specific training modules
Flexible Service Plans
Designed to Match Your Needs
Every Nidec charging solution comes with a comprehensive Standard Warranty (The standard warranty is not described on this page. For warranty details, please refer to the dedicated warranty documentation or contact our support team). To further enhance your operational security and performance, Nidec offers flexible, subscription-based support levels: Remote, Business, Plus, and Premium. Compare the features below to determine the ideal plan based on your requirements for response times, preventive care, extended coverage, remote monitoring integration (Nidec BYS), and uptime guarantees.
| Service | Standard | Business | Plus | Premium | Remote Support | |
|---|---|---|---|---|---|---|
| SW and Connectivity |
Charger Connect (OCPP Integration) |
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| SW & FW updates (safety, bug fixing) |
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| Nidec local configuration tool | ||||||
| Nidec BYS (Remote monitoring and configuration) |
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| Support | Onsite Commissioning | |||||
| Hotline | 08:00 - 17:00 CET | 08:00 - 17:00 CET | 08:00 - 17:00 CET | 24h * 7 availability | 08:00 - 17:00 CET | |
| Remote Technical Support – callback |
Best effort | NBD | 4 hrs after first ticket is raised | 4 hrs after first ticket is raised | NBD | |
| Preventive Maintenance (1 per year) |
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| Onsite Support | Best effort | 5 Business Days after ticket is raised | 2 Business Day after ticket is raised | 1 Business Day after ticket is raised | ||
| Parts | Spare parts delivery | Best effort | 5 Business days | NBD+1 | NBD | |
| Extended Warranty |
Total warranty | Extend by year Up to 5yrs |
Extend by year Up to 5yrs |
Min. 3yrs Up to 5yrs |
Min. 3yrs Up to 5yrs |
Extend by year Up to 5yrs |
| Training | Operation training | |||||
| Technical training 2 days |
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Option
Included
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Partner with the Nidec eMobility Experts
Global leader in Power Conversion
We provide a responsive partnership
Sophisticated remote monitoring tools
Experience in demanding fields
